The impact of building management on daily life 

The feel of a community often comes down to the details, such as temperature and lighting. When these systems run smoothly, residents are more comfortable, and operators can better manage one of their largest expenses: facility operations. 

That’s why many operators use AI solutions to optimize efficiency and reduce waste. Tools like the TELS® Platform support preventive maintenance, real-time issue tracking, and faster work order resolution, helping ensure comfort and safety stay consistent. 

How AI enhances comfort and efficiency in senior living 

Artificial intelligence in senior care operations extends far beyond clinical applications; it’s becoming a cornerstone of how modern senior living communities operate. By turning building data into real-time insights, AI solutions help leaders create environments that are more comfortable and reliable every day. 

Energy optimization

AI-enabled energy management systems monitor HVAC, lighting, and water use to balance comfort with efficiency. Smart adjustments to temperature and ventilation keep residents comfortable while minimizing energy waste, helping communities achieve both sustainability goals and cost savings.

Preventative maintenance

Through predictive analytics, AI detects small shifts in equipment performance that signal potential issues before they become costly failures. This proactive insight allows maintenance teams to schedule service in advance, avoiding resident disruptions and reducing emergency calls. Over time, this approach builds a more stable operation, protecting asset life while reinforcing financial and operational consistency.

Communities actively using TELS® asset management features have experienced a 14% reduction in emergency service calls*, proof that proactive maintenance drives measurable results. 

Smart work order automation

AI can analyze incoming maintenance requests and prioritize them by urgency and safety impact. This helps ensure that high-priority issues, such as HVAC failures or water temperature variances, are addressed first, while routine tasks are efficiently scheduled. CMMS (Computerized Maintenance Management System) software like TELS Platform already helps teams streamline this process, reducing delays and improving overall responsiveness.

Robotic and automated cleaning systems

Automation in housekeeping is transforming the consistency and reliability of environmental services. AI-powered tools, including TELS® Housekeeping, help communities standardize daily cleaning tasks, balance staff workloads, and maintain high quality across every room and shift. Robotic vacuums and smart disinfection systems maintain high standards of cleanliness while easing the workload on staff, a major advantage amid ongoing labor shortages. The result is a safer, cleaner environment that boosts both resident satisfaction and staff morale. 

Together, these applications show how AI and automation tools quietly improve quality of life behind the scenes. When buildings run smoothly, residents feel the difference. A consistent sense of comfort and cleanliness, supported by dependable service, contributes to a more welcoming and dignified living experience. 

Benefits for staff and residents 

Automation frees staff from constant troubleshooting, giving them more time for meaningful engagement and proactive planning. Predictive insights help maintenance teams prevent small issues before they become disruptions; while housekeeping automation tools help ensure consistent cleanliness. 

For residents, these advancements translate into steady comfort, faster service, and a sense of reliability that builds trust. 

This blend of AI use in buildings operations and technology for seniors reinforces a simple truth: when systems run smoothly, people thrive. 

Challenges of adoption in senior living 

Even with clear benefits, implementing new technology in senior living takes thoughtful planning. Each challenge offers a chance to build a smarter foundation for the future. 

Aging infrastructure

Many communities rely on legacy systems that weren’t built for digital integration. Modernizing doesn’t require a complete overhaul; small, strategic upgrades make an immediate impact. Start by connecting key systems like HVAC or water management to tools such as TELS Platform for real-time monitoring and insight. 

Data accuracy and readiness

AI is only as reliable as the data behind it. Standardizing preventive maintenance, inspection tracking, and asset logs help communities strengthen their data foundation and generate more accurate, actionable insights. 

Cultural adoption and team confidence

Introducing new technology takes collaboration and trust. Engaging staff early helps teams see how automation supports their expertise. Celebrating small wins like fewer emergency calls and faster response time builds momentum and confidence. Over time, teams see how AI applications support their expertise and simplify daily operations. 

The future of AI in senior living communities 

Future trends in senior care point toward fully connected ecosystems. Senior living technology solutions will increasingly integrate energy management, housekeeping automation, and asset data into unified dashboards, giving leaders a complete picture of building performance and operational efficiency. 

With tools like TELS Platform and AI-driven analytics, communities can respond more effectively to everyday challenges by aligning operational data with real-time decision-making, improving both the resident experience and staff performance. 

The bottom line 

With smarter insights and stronger outcomes, the benefits of AI in senior living are becoming increasingly clear. Communities that adopt AI-driven building management today are creating a foundation for lasting comfort, efficiency, and resident satisfaction. 

At Direct Supply, we’re committed to transforming innovation into practical solutions to help senior living teams run more smoothly with tools that support safer, more efficient, and more welcoming environments for residents and staff alike.  

The role of building operations in survey readiness 

Reliable building performance is essential for regulatory compliance and inspections. Building maintenance teams must manage HVAC performance as well as water temperatures and life safety systems, all of which are major focus areas during surveys. 

Alongside staffing and food, building operations represent one of the top three expenses in care environments. To control these costs while safeguarding compliance and safety, forward-thinking providers are adopting AI-driven tools that streamline operations and uncover new efficiencies. 

The TELS® Platform already helps providers schedule inspections, document work, and centralize compliance reporting, all key to maintaining survey readiness and safety. 

How AI supports compliance and safety in SNFs 

In skilled nursing, compliance and safety are non-negotiable. A single missed inspection or system failure can trigger citations in addition to disrupting care and jeopardizing trust. AI tools and automation technologies now offer maintenance and facility leaders a smarter way to stay ahead, turning reactive work into proactive protection. 

Proactive maintenance powered by predictive analytics 

AI tools can analyze equipment data from HVAC systems, boilers, pumps, and refrigeration units to detect subtle changes that often go unnoticed. By identifying at-risk assets before they fail, teams can schedule timely service and avoid emergency calls that strain both budgets and staffing. Predictive insights also extend asset life, helping communities make the most of every capital investment. 

Compliance-driven automation

Survey readiness depends on consistency, and automation helps ensure nothing slips through the cracks. AI can automatically prioritize safety-critical work orders, flag missed inspections and verify that documentation is complete before surveys. With tools like the TELS® Platform, communities maintain real-time visibility into equipment status and fire protection logs, along with temperature data, helping ensure every system meets regulatory standards year-round. 

AI-driven HVAC optimization at Sherbrooke Village delivered a 20–30% reduction in HVAC-related energy use and 15–25% overall utility savings, while improving indoor air quality and compliance with F-Tag 584 standards. This initiative demonstrates how predictive insights and automation can strengthen compliance in addition to comfort and safety; key outcomes every skilled nursing community strives to achieve. 

AI-driven asset lifecycle planning

Knowing when to repair versus replace is one of the toughest calls facility leaders face. AI simplifies the decision with data. This empowers leaders to align operational budgets with safety priorities and capital project goals. 

Across the country, communities using TELS Platform are seeing a measurable impact, from fewer emergency service calls and reduced survey deficiencies to stronger documentation and improved uptime. The result: stronger compliance and smoother operations that build confidence across your team and protect everyone in your community. 

Benefits for staff and residents 

The heart of every skilled nursing facility is its people, both those providing care and those receiving it. AI in healthcare operations is built to empower, not to disrupt, that essential connection. 

For maintenance and environmental services teams, AI takes on time-intensive monitoring, scheduling, and reporting. With less time spent on manual work, teams can turn their attention to advancing safety and operational excellence. Leaders gain visibility across multiple systems, enabling smarter decisions and fewer surprises. 

For residents, these improvements translate directly into comfort and security. Reliable building systems mean stable temperature and safe water quality. They also ensure a calm, consistent environment, all critical to quality of life. Preventive maintenance reduces downtime and eliminates the frustration of repeated disruptions. 

Together, these advancements create a powerful ripple effect: a more resilient care environment, lower operational stress, and greater confidence across the entire community. By combining human expertise with intelligent automation, skilled nursing teams are redefining what operational excellence looks like in senior care. 

Barriers to adoption 

Even with clear benefits, adopting new technology in skilled nursing takes thoughtful planning. Each challenge presents an opportunity to build a stronger, smarter foundation for the future. 

Aging infrastructure

Many communities rely on legacy systems that weren’t built for digital integration. Modernizing doesn’t have to mean full-scale replacement. Start with high-impact systems like HVAC or water management. Incremental upgrades create immediate operational wins and pave the way for broader integration. 

Data accuracy and readiness

AI is only as strong as the data behind it. Inconsistent or incomplete information limits insights, but the solution lies in consistency. Using the TELS® Platform for preventive maintenance, inspection tracking, and asset management helps standardize data collection, giving AI a reliable foundation for precise, actionable recommendations. 

Cultural adoption and team confidence

Building trust in new tools takes time. Involving maintenance leaders, frontline staff, and administrators early helps teams see how automation supports their expertise. Celebrating small wins like fewer emergency calls and faster repairs or stronger documentation builds momentum and confidence. Over time, teams recognize how AI applications amplify their impact, freeing them to focus on what matters most: resident well-being. 

The future of AI in skilled nursing facilities 

AI in senior care is advancing rapidly, and skilled nursing is uniquely positioned to benefit. Soon, AI-driven automation will unify insights from across the operation. This will connect the physical environment with staffing patterns and resident outcomes to enable faster, more informed decisions. 

Emerging innovations like robotic cleaning, automated housekeeping tools, smart disinfection, and integrated HVAC controls are already changing the way communities manage cleanliness and air quality. Tools like TELS® Housekeeping now bring these same advantages to environmental services which help simplify scheduling, track quality, and ensure every room meets consistent standards across shifts. These technologies lighten staff workload while strengthening compliance and resident safety. 

At Direct Supply, we’re focused on bridging innovation with practicality, delivering AI solutions and survey-ready tools that help care teams stay compliant and future-focused. The goal is clear: enable safer environments, stronger operations, and better outcomes for every resident. 

The bottom line 

With fewer emergencies and stronger compliance outcomes, the benefits of AI in senior care operations are becoming increasingly clear. Skilled nursing communities adopting AI-driven building management today are setting the stage for a future of greater safety and operational resilience.  

As innovation continues to advance, leaders who explore these tools now will be best positioned to improve outcomes, extend asset life, and deliver exceptional care environments. 

Common cleaning challenges in senior living communities

Verified performance with floor care robotics

Near-time floor care cleaning metrics with SoftBank Robotics Connect

Both devices integrate with SoftBank Robotics Connect—an analytics dashboard that delivers on-demand performance metrics, including:

• Coverage area (sq. ft. cleaned)
• Cleaning frequency by zone
• Route performance and missed runs
• Autonomous runtime and battery usage
• Assist logs and resolution speed

This level of visibility allows facility managers to confidently answer, “What got cleaned today, where, and when?”—with data to back it up.

Elevate confidence, boost compliance

Automated, time-stamped cleaning logs and proactive staff notifications help communities:

• Prove compliance for infection control and regulatory surveys
• Provide visible reassurance to families and prospects
• Adjust protocols quickly in response to seasonal illness or outbreak
• Recognize when a robot needs support to minimize cleaning lapses
• Ensure equipment is being used consistently to maximize the value of their investment

This is more than a technological upgrade—it’s a proactive, confidence-building strategy with measurable savings.

Labor optimization and measurable ROI

Offloading repetitive cleaning to automation reduces strain on staff and drives efficiency. In one 120,000 sq. ft. community, implementing floor care automation saved 42 labor hours weekly—with no compromise to cleanliness.

Case studies: Proven results in robotic cleaning for senior living

Why combine Whiz and S50 Pro for robotic cleaning?

Together, they deliver:

• Comprehensive cleaning across all flooring types with one integrated solution
• Near-time performance insights via dashboard and SMS alerts
• Fixed monthly costs that simplify budgeting and reduce operational unpredictability

Smarter cleaning starts here

Proof of clean is more than a metric—it’s a mindset. With autonomous floor care, communities can strengthen compliance, improve operations, and enhance the resident experience with confidence.

• Strengthen compliance with verifiable cleaning logs
• Reduce staff burden and increase consistency
• Reassure residents and families with visibly clean spaces
• Gain operational visibility with actionable insights

The hidden costs of manual cleaning in senior care

Labor strain and rising costs

With turnover rates in environmental roles often exceeding 200% annually, senior care communities face ongoing challenges in maintaining reliable floor care routines. Recruiting, onboarding, and training staff repeatedly strains both budgets and productivity. Rising wages only compound the issue.

Manual cleaning processes also leave operators vulnerable to missed cleans, staff burnout, and increased exposure to repetitive strain injuries—adding to absenteeism, safety risks, and inconsistent results.

Equipment downtime and inconsistent coverage

Traditional floor care equipment requires ongoing maintenance and is prone to inconsistent usage. In many communities, this leads to reduced equipment lifespan and uneven cleaning across high-traffic areas like dining rooms, hallways, and common spaces. Missed routes or delayed cleaning can ultimately shorten flooring life and contribute to operational inefficiencies.

Cleaning robots vs manual labor: the measurable differences

Real-world ROI: robotic cleaning success spotlights

How senior care communities can get started with robotic cleaning

Investing in robotic floor care solutions doesn’t have to be complicated. Direct Supply and SoftBank Robotics offer a white-glove onboarding experience that ensures a smooth transition, with dedicated support for mapping, training, and change management.

Automated cleaning isn’t just about reducing costs — it’s about unlocking new operational efficiencies. Here’s how to begin:

1. Assess your baseline by documenting current labor hours spent on vacuuming, equipment maintenance, and consumables.
2. Calculate the ROI of automation based on projected labor savings and efficiency improvements.
3. Request a demo or ROI assessment. Our team can help scope your buildings, identify opportunities for improvement, and show how quickly Whiz pays for itself.

Reimagine floor care for senior care

Whiz isn’t just a robot — it’s a strategic investment in the future of your community. With tangible benefits including labor savings, improved cleaning consistency, and enhanced resident experience, Whiz delivers confirmed cleaning and peace of mind in a scalable, affordable way.

Whether you operate a single building or a multi-site portfolio, cleaning automation offers a smarter, scalable approach to meeting your cleanliness standards and operational goals.

The growing labor crisis in senior care

The senior care industry is facing a severe labor shortage, making it difficult for communities to maintain high standards of cleanliness and resident care. With an aging population and increasing demand for senior care services, operators must find innovative solutions to bridge the staffing gap.

Autonomous vacuums and robotic floor scrubbers are transforming how senior care communities manage cleaning, ensuring consistent cleanliness without adding strain to overburdened staff.

Rising wages are straining already tight budgets in senior care. Without robotic automation, staffing shortages can jeopardize cleaning standards. Autonomous solutions like Whiz help stabilize costs by replacing variable labor expenses with fixed, predictable cleaning costs—giving communities financial clarity and long-term budget control.

Reimagining floor care with senior care robotics

Key benefits of Whiz for senior care communities:

Repeatable, reliable results
Whiz ensures consistency with every route, operating autonomously to deliver predictable, high-quality cleaning that supports infection control and enhances the “perception of clean”.

Proof of performance with SoftBank Robotics Connect
Track cleaning performance in near time with SoftBank Robotics Connect to ensure SOP compliance and accountability. Operators and leadership teams alike can track usage, runtime, and assists to ensure performance meets organizational goals.

Empowering—not replacing—your staff
By automating time-consuming vacuuming tasks, Whiz allows EVS teams to reallocate their time to more valuable, resident-focused work—like sanitizing high-touch areas or assisting with care services.

Learn more about Whiz →

How robotics alleviate staffing challenges in healthcare

Case studies: real-world impact of senior care robotics*

*Based on real-world outcomes from Whiz deployments in senior care communities across the U.S.

The future of senior care staffing: smart workflows with robotics

Robotics aren’t here to replace your team—they’re here to support it. By automating routine floor care, communities can ease staff workloads, reduce reliance on outside cleaning services, and deliver a consistently clean environment residents and families can trust.

Partnering with Direct Supply® and SoftBank Robotics means more than just cutting-edge technology—it’s a full-service solution. From onsite deployment and training to custom route mapping, real-time analytics via SoftBank Robotics Connect, SMS assist alerts, and a no-cost robot swap program, we help you build a cleaning operation that’s reliable, efficient, and aligned with your long-term performance goals.

Dishmachines

• See the Steamers & Combi-Ovens section for guidance on determining the need to descale booster heaters and interior of units
• Follow manufacturer-specific guidelines or request service from an authorized provider
• Calibrate flow switches and maintain sensors to ensure proper performance
• Clean or replace filters

Recommended product: To address mineral and lime scale buildup in booster heaters and dishmachine interiors, use Cleveland 109811 Descaler (Clv Dissolve Dynamix). Always follow the equipment manufacturer’s cleaning instructions and verify that the cleaner is compatible with internal surfaces.

Ice machines

• Your ice machine should be cleaned and sanitized regularly to avoid problems. Cleaning will help remove the buildup of lime scale and other deposits from impure water; sanitizing is designed to eliminate organisms like algae, slime and bacteria
• Refer to your owner’s manual for manufacturer-specific guidelines
• Check filters and clean your condenser coils
• Some filters are disposable and some can be cleaned with soap and water
• See the refrigerators & freezers section for instructions on condenser coil cleaning

Recommended product: For safe and effective sanitation, use Manitowoc ice machine sanitizer, 16 oz to eliminate algae, slime and bacteria. Pair with Manitowoc nickel-safe cleaner, 16 oz to remove lime scale and mineral deposits.

Legionella and water management

As part of CMS guidelines, it’s important to include any equipment requiring the use of water in your water management plan and to continually test for the presence of Legionella bacterium.

Commercial floor care

Floor care and maintenance is another part of your commercial kitchen cleaning checklist. In today’s tough regulatory and reimbursement climate, floor maintenance and operations professionals are pressed to find savings amidst tight budgets. Discover how to extract savings with commercial floor care and equipment.

However, alcohol-based hand sanitizer is ineffective against C. difficile spores, so it’s vitally important to wash your hands with soap and water after working with a person who has or is suspected of having C. diff. Additionally, alcohol-based hand sanitizer cannot be used in foodservice settings, so soap and water remains the best method in those areas.

Lastly, wear personal protective equipment (PPE) during direct patient interaction, especially isolation residents.  Change PPE after every use.

Remember, to properly disinfect and sanitize, you must allow all surfaces to remain wet for the manufacturer’s suggested times – also known as “dwell times.” Use products with shorter dwell times for outbreak control and prevent future infections. Wipe down surfaces with a clean wet cloth after the dwell time has passed and the surface has dried. Bleach, for example, can be damaging to surfaces and harmful to skin and should be wiped off.

General tips

Is microfiber better than cotton?

Microfiber helps with labor savings over cotton. If you’re considering microfiber for your facility, here are a few key things to know:

• How microfiber works
• How to take care of it properly
• What surfaces to clean with it
• Impact of microfiber in healthcare

How does microfiber work?

Microfiber contains tiny fibers made up of synthetic materials. Knit together, these fibers can access small grooves and crevices as you clean that larger fibers can’t, trapping bacteria, viruses, and particles with its static-charged fibers. Due to how microfiber is created, it also have a high absorbency level, which means you can clean more frequently and faster using a microfiber mop or cloth than if you were using a regular cotton or polyester mop or cloth.

There are four main types of useful microfiber tools in healthcare cleaning, including:

• Dry mops: Use to remove loose particles on any hard floor – wood, tile, ceramic, vinyl, and linoleum – before the damp mop.
• Dust mops: Use to remove dust and small particles from hard surfaces.
• Damp mops: Use after dust mopping for disinfection on any hard flooring.
• Cloths: Use to dust, disinfect, and clean anywhere you would typically use a regular cloth or paper towel – including non-carpeted areas such as baseboard, bathroom surfaces, countertops, flooring, door handles, etc.

Microfiber benefits: cleaning labor efficiencies for medical facility cleaning

Does microfiber cost less than cotton?

Labor savings is an overwhelming need in the healthcare industry – now more than ever before. That’s why researching and purchasing the correct tools is essential. Switching to microfiber mops and cloths not only helps you save time, but also helps reduce strain on your staff and saves you money in the long run. We are here to answer three essential questions in terms of microfiber savings:

• How much time will microfiber save me vs cotton?
• Addressing common issues with microfiber
• What microfiber brands should I choose?

Microfiber vs cotton comparison

Microfiber pollution problems to consider

We wish there was a one-cloth-fixes-all solution to your cleaning needs, but it is important to consider all the facets of utilizing microfiber, and that means addressing microfiber problems. We’ve told you what’s great about them, now it’s time to determine if they are the right fit for you and your facility. This type of cloth, while taking the industry by storm, is not without its disadvantages.

The table below outlines what microfiber problems you may want to consider before making the switch from cotton to microfiber.

Microfiber brand comparisons: what are the best brands to use?

If you are interested in learning more about the pros and cons of microfiber vs cotton and which brands to use, we encourage you to reach out to your Direct Supply representative.

Microfiber Brand Usage and Style Comparison

Top microfiber products for healthcare cleaning

There are tons of different microfiber options floating around in the industry, so it can be difficult to figure out where to start. If you’re looking to get your building set up with microfiber products, we suggest checking out these top microfiber products for healthcare cleaning.

Floor care microfiber products

Microfiber hard surface cleaning products

Microfiber accessories & cleaning buckets

Sources

1. https://ecomm-cdn.directsupply.cloud/marketing/promotions/resources-page/category/pdf/microfiber-solution-program.pdf

2. https://www.cdc.gov/hai/prevent/resource-limited/supplies-equipment.html

3. https://rcp.structpim.com//media/18028/hygen-microfiber-selection-guide.pdf

Related notes:

*Assuming diluted chemical cost of $.055/gallon, filling 4 gallons/bucket and changing bucket every three resident rooms
**Assuming water cost of $.02/gallon, filling 4 gallons/bucket and changing bucket every three resident rooms
***Assuming 10 minutes/mop bucket change and the bucket is changed every three resident rooms

​

Research and implement a unit turnover software solution

Operators and key stakeholders in the buildings can navigate and control the process better through property management software with unit turnover functionality, such as TELS® Unit Turns. The benefits are numerous, both from a corporate office process viewpoint as well as through the implementation at the building level.

Building users gain tools to improve decision-making and communication

• Repairs and expenses are well documented, tracked and housed
• Maintenance teams can make better repair-or-replace decisions and executive directors can break down unit turnover expenses.
• Better communication between maintenance and sales teams and executive director results in clear expectations and shorter vacancy windows.

Create a change management plan to implement the solution

Once you’ve decided on a property management software solution with unit turnover functionality, ensure you have a change management plan in place to ensure smooth and successful implementation.

1. Identify stakeholders

• Create a list of everyone at your organization that should be involved in the planning, decision making, or implementation of unit turnover.
• From the highest level, identify the person that will own the unit turnover program (if using TELS, this person would be designated as a Power User).
• Identify the team that will align and create the templates that will be used to create unit turnover standards. These templates will take the form of checklists for buildings in your organization to use each time they complete the Unit Turns process.
• List out the major roles that will be working within the software, who will need to be notified of the program start, finish, and milestones, and those who will need instructions and training (maintenance personnel, regional directors, marketing, etc.)

2. Determine objectives and action items

Set clear objectives, goals and expectations up front for everyone involved in the transition. Once you’ve identified your objectives (e.g. reduce vacancy windows by 1 week on average), list out the goals that will need to be completed in order to meet them, as well as the timelines for completing these tasks.

For example:

• All facilities in your organization transition to property management software like TELS Unit Turns by a set date.
• Standardize the unit turnover program by instituting checklists for all facilities to use.
• Reduce carpet expenses/spend by requiring all carpet replacements include a picture to allow analysis by your teams.

Create additional action items to touch base on progress and keep the project moving forward. Include meeting dates, target dates and deadlines in this list. These additional action items could include:

• Create the team that will be standardizing the unit turnover process with checklists by room type or care and ask your designated TELS Power User to configure the checklists in TELS Unit Turns and align on a completion date.

• Set target dates for communications to be sent so that maintenance teams can ramp up before launch.
• Send messaging to internal teams to assign a date that unit turnover functionality will be turned on, and when they can begin using the tools.

 3. Create a timeline

• Review your list of action items and be sure to highlight any which need to be completed in a certain order, such as those that can’t begin until a previous action item is done.
• Create benchmarks when appropriate so that you can track intermittent progress up to your deadline date for each goal.
• Ensure that each stakeholder has an understanding of the action items, expectations and timelines that will affect them, and enough time to seek necessary feedback and or training as they begin on these action items.

4. Implement a communication plan

A communication plan should list out any communications associated with the unit turnover project and elements that should be included in the messaging. Start with high-level messaging to leadership that notes the objectives, action items and timeline of the project.

Plans to communicate to the maintenance teams should include:

• An explanation of the upcoming change to start using a unit turnover software solution.
• The reasons for the change and benefits they will see.
• Start date, training materials and instructions on how to use the tools.

Make sure to plan for communications after launching the unit turnover software to share how well the transition went and highlight some of the initial benefits teams are seeing.

Sources:

1. https://www.carepredict.com/blog/retain-senior-living-residents/